Oversight of recurring tasks
We perform updates and checks under agreed procedures and monitor their results.
Automated IT operations
Your business IT, managed. Automation from the start.
We manage laptops, servers and networks for businesses of up to around 50 employees. We first adapt the environment to our technology standards, or supply or loan the hardware it needs. Our shared platform provides updates, monitoring and maintenance, with separately billed employee helpdesk support.
CONNECTICA / IT OPERATIONS
FROM YOUYour infrastructure
Inventory and automation
FOR YOUUpdates and monitoring
More manageable day-to-day IT operations
Environment inventoryControlled updatesMonitoring and alerts
IT management / How it helps
From assessment to ongoing care.
HOW IT WORKSIT management
INPUT
Your business IT
Computers, networks and servers
PROCESSESIT managementStandardization · Automated maintenance
OUTPUT
Managed IT
Monitoring, updates and oversight
WHAT YOUR TEAM GETSOngoing care based on shared standards.
Outcomes
What the service brings to your team
Use an existing foundation with ongoing management by Connectica.
Fewer tools for you to maintain
We operate and develop our platform, reducing the need to build your own system for each operational task.
Experience across environments
We continuously improve established procedures and apply them where they fit each customer’s needs.
Service scope
What we agree before we start
We set the technical scope, responsibilities and terms around your requirements.
01
Standardised environment
We take over management once the environment uses technologies we can maintain.
- Assessment and change proposal
- Infrastructure rebuild or hardware supply
- Clear responsibility boundaries
02
Routine care
Updates and upgrades run within agreed maintenance windows.
- Automated updates
- Monitoring
- Routine maintenance
03
Helpdesk for your people
Separate helpdesk enablement and intervention charges, including work triggered by monitoring.
- 30-minute minimum per request
- Monthly itemised work summary
- Czech and Czech and English support
04
Remote-first service
A designated person at your premises can handle physical tasks. On-site visits are arranged when needed.
- Remote management
- Coordination with local staff
- Site visits and travel billed separately
When the service fits
Does this match what your team needs?
The service primarily suits businesses of up to 50 employees willing to standardise on supported technologies.
Recurring tasks take too much time
Updates, checks and small interventions recur across devices.
You need a clearer view of operations
You want to know what has been done and which issues need attention.
You do not want another set of tools to maintain
You want an established IT service that continues to develop.
Getting started
From your requirements to a working service
We agree a suitable scope, connect the environment and verify it with your team.
Assessment
We review devices, networks and current operations.
Standardisation proposal
We propose changes or supplied or loaned hardware and agree pricing.
Prepare the environment
We introduce supported technologies and connect shared services.
Ongoing service
We manage the service and discuss changes as your needs develop.
How the service works
Developed and operated by Connectica
We maintain the shared foundation and agree how it connects to your applications and infrastructure.
Automatizace / AutomationMonitoringAnsible
English-language support
Support is provided in Czech and English. Standard first response is within 3 business days, Monday–Friday. A separately priced SLA can provide a 4-hour response and weekend coverage. These are response times, not guaranteed resolution times.
Scope-based pricing
The recurring fee depends on users, computers, servers and network devices. Helpdesk access has a separate fee and interventions are billed separately; the service does not include unlimited support.
Shared foundation, managed by us
You use our tools as a service. Platform source code remains with Connectica and is not accessible to customers.
Service details
One platform for different customer needs
Automation is part of the environment from the start. We develop shared services across customers but only take over infrastructure that meets our standards.
01UPDATES
Scheduled maintenance
Updates and upgrades take place within agreed maintenance windows.
02VISIBILITY
Service monitoring
We monitor selected operational indicators and provide information for troubleshooting.
03CONNECTIONS
Minimal local components
Most tools stay at Connectica. Local components depend on your technical needs.
04SERVER
Managed server at your premises
Where needed, we can agree to provide a Connectica server at your premises and administer it ourselves.
HOW WE WORK TOGETHER
How we connect the service
The technical steps follow the agreed scope and your team’s requirements.
- 01Environment requirements
- 02Suitable service selection
- 03Setup and connection
- 04Joint validation
- 05Management and development
Your service
A managed service with an agreed scope
After assessment, we propose an infrastructure rebuild or hardware supply and define the management scope. That foundation enables automation.
Configured service
The selected platform services connected to your agreed environment.
Access and guidance
Agreed access for your team and guidance for using the service.
Responsibilities
A clear description of the tasks managed by Connectica and your team.
Ongoing management
Operation and maintenance within the agreed service scope.
Ways to work together
How the service is billed
Pricing reflects the scope of your environment. Recurring management and service interventions are separate charges.
Environment preparation
Assessment, an infrastructure change proposal and technology standardisation, or supplied or loaned hardware.
Recurring management
A recurring fee based on users, computers, servers and network devices. Updates and upgrades run in agreed maintenance windows.
Email it@cnnc.cz↗Helpdesk and interventions
Helpdesk enablement and interventions are charged separately, with a 30-minute minimum per request, including monitoring-triggered work. Each month you receive an itemised summary.
Frequently asked questions
Before we get started
01Who is the service for?
Primarily businesses of up to around 50 employees seeking standardised IT and remote laptop, server and network management.
02Can you manage any existing environment?
No. We assess the environment and propose a move to supported technologies, or supply or loan hardware. Unsupported systems must remain outside our scope with another responsible provider. If responsibilities cannot be separated, we cannot offer the service.
03What is recurring and what is billed separately?
The recurring fee, based on users and devices, covers agreed shared services, automation, monitoring and routine maintenance. Helpdesk enablement is charged separately. Each intervention, including monitoring-triggered work, is billed for time spent with a 30-minute minimum per request. This is not unlimited helpdesk support.
04Do we approve every intervention?
Individual service interventions do not wait for separate approval. You receive a monthly invoice with an itemised work summary. Updates and upgrades run within agreed maintenance windows.
05Do you provide on-site service?
We work primarily remotely, often with a designated person at your site handling physical tasks. Exceptional site visits are individually scheduled and separately billed, including travel costs. A support response time is not an on-site arrival guarantee.
06How quickly do you respond and in which language?
Support is provided in Czech and English. Standard first response is within 3 business days, Monday–Friday. A separately priced SLA can provide a 4-hour response and weekend coverage. These are response times, not guaranteed resolution times.
Start with something concrete
Let us agree the scope of your IT service.
We will review your environment, recurring tasks and support needs, then select the services that fit your operations.